FAQ
FAQ
What materials are your jewelry made from?
Our jewelry is crafted always from 18 kt. gold. The diamonds are LabGrown.
Do you offer custom jewelry design?
Yes, we offer custom jewelry design services. You can work with our team to create a one-of-a-kind piece that suits your style and preferences. Please contact us for more information.
How do I find my ring size?
You can use our Ring Size Guide available during the order process.
If you need assistance, feel free to reach out to our customer service team.
Do you offer resizing services?
Yes, we offer resizing services for rings. Fees may apply depending on the item and the extent of resizing needed. Contact us for a quote.
How do I care for my jewelry?
To maintain the beauty of your jewelry, avoid exposure to water, harsh chemicals, and rough surfaces. We recommend storing your pieces in a soft pouch or jewelry box when not in use. For cleaning, use a soft cloth or a mild jewelry cleaner.
Is my purchase secure?
Yes, we use industry-standard encryption and security protocols to protect your personal and payment information. Your data is always kept confidential.
What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment methods. Please see our Payment Options page when checking-out for more details.
Can I request an engraving?
Many of our jewelry pieces can be engraved for an additional fee. Please contact us for custom engraving options.
Shipping questions
How long will it take to receive my order?
Shipping times vary depending on your location and the shipping method selected. Standard shipping usually takes 8-12 business days, while expedited shipping is available for quicker delivery. You will receive a tracking number once your order is shipped.
Do you ship internationally?
Yes, we offer international insured shipping. Shipping fees and delivery times will vary based on the destination. Any customs or import duties are the responsibility of the customer.
Can I track my order?
Yes, once your order is shipped, we will send you a confirmation email with a tracking number so you can monitor the progress of your delivery.
Returns questions
What should I do if I receive a damaged or incorrect item?
If your order arrives damaged or if you receive the wrong item, please contact our customer service team within 48 hours of delivery, and we will assist you with a return or replacement.
What is your return policy?
We offer a 30-day return policy for most items, provided they are in original condition and packaging. Custom-made or engraved jewelry is not eligible for return.